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FAQs

HOW CAN WE HELP?

FREQUENTLY ASKED QUESTIONS & ANSWERS

How Do I Know MY REServation went through?

After successfully completing your reservation, you will immediately receive a Travel First Order Number as well as an email confirmation outlining your reservation details.  If you do not receive both, then your reservation was not confirmed and you should reach out to us at info@travelfirstagency.com

I didn't receive an email confirmation & didn't have to provide a credit card to book.

If you did not have to provide a credit card to guarantee your reservation, then your reservation was not processed.  Please make sure to follow each step provided by your coach and listed on the website to fully process your order. 

i haven't received a hotel confirmation number.

Hotel Confirmations will be sent via email within 1 week of your arrival date. If you have questions prior to receiving your hotel confirmation number please contact Travel First Agency at info@travelfirstagency.com.

when i call the hotel, they have no record of my reservation.

The rooming list may not have been submitted or entered into the hotel's reservation system yet. Until you receive your hotel confirmation number, you should contact Travel First Agency regarding any questions/changes at info@travelfirstagency.com.

the hotel does not recognize the invoice number i have.

The invoice number is unique to Travel First and is not affiliated with the hotel.

how do i modify an existing reservation?

If you are looking to add a night to your reservation please email your request to: info@travelfirstagency.com

If you need to cancel a night on your reservation, please do the following:

  • Log in to your account
  • Go to the "CONTACT US" page
  • Click on "CHANGE/CANCEL A RESERVATION"
  • Click "REMOVE" next to the night you are looking to cancel

how do i cancel a reservation?

If you need to cancel a night on your reservation, please do the following:

  • Log in to your account
  • Go to the "CONTACT US" page
  • Click on "CHANGE/CANCEL A RESERVATION"
  • Click "REMOVE" next to the night you are looking to cancel

where can I find my hotel reservations?

  • Log in to your account
  • Click on "ORDERS/PAYMENTS" to view your list of reservations