WHAT IF I FIND A LOWER RATE AVAILABLE ONLINE?
Travel First guarantees the lowest group rates at our partnered hotels through continual rate integrity checks. If you find a lower rate please send an email with a screenshot showing the lower rate to email@example.com. Please note our guarantee is only applicable until the contracted cutoff date. Once the rooms are released the hotels are able to sell remaining inventory at rates that are not covered by our contracted guarantee.
The following types of rates are NOT covered under our guarantee:
Any pre-paid/non-refundable rates
Rates found on 3rd party sites such as Expedia, Travelocity, hotels.com, etc
Corporate negotiated rates
Hotel employee/Friends and Family rates
Member only program rates such as loyalty, reward clubs, etc
Membership rates such as AAA or AARP
Any rate quoted for a group where the group misrepresented their identity and the purpose of their visit to the hotel